FAQs

About Bink

What is Bink?

Bink is the only app where you can store and view all your loyalty cards on your phone, and link your everyday payment cards to automatically collect points and rewards. We call this Payment Linked Loyalty.

Does it cost to use Bink?

The Bink App is free.

What is Payment Linked Loyalty?

Payment Linked Loyalty is Bink’s unique technology that securely links together your loyalty programme IDs with your registered payment cards in the Bink Wallet.

Linking your payment cards and loyalty programme ID’s means that when you pay at a select Bink Retail Partner you will be rewarded your points automatically!

What are the benefits of Bink?

The Bink App lets you:

  • Store all your loyalty cards in one place so you can ditch the plastic and ensure you are never without your cards.
  • Easily view your points balances and transaction history from a range of different loyalty programmes, so you can keep track of your points and recent spend history
  • Get relevant digital offers sent straight to your mobile phone, rather than having to carry around paper offers you forget to use.
  • Link your everyday payment card to be automatically rewarded with select Bink Retail Partners, ensuring you never miss out on points again!

How to use

How do I join a new loyalty programme through Bink?

You can join a number of loyalty schemes through the Bink App. If you’ve been shopping somewhere and have a ‘Join Card’ in your Bink wallet, simply tap on that card and hit the “join” button. You can spot a ‘Join’ card by the pink ‘Join?’ message on the card!

If not, you can still join a new program by tapping the ” + ” button, selecting “Join a Loyalty Program “. Next, use the search tool to select the loyalty program you want to join and hit the “Join” button at the bottom of the screen.  This will take you to a registration page, fill in your details and once you’ve been sent your new card number / account details, come back to Bink and add the card to your Wallet.

If you’re given your number straight away, take note so you can immediately add the card to your Bink Wallet and link the card using the email/username and password you just created in the registration process.

How do I add my existing loyalty cards?

Adding your loyalty cards is really easy, take a look at the images below to see how on iOS and Android.

 

iOS:

Android:

Why do I need to add a payment card?

Adding a payment card into Bink means that we can securely link the loyalty programmes of select Bink Retail Partners to your registered payment cards. This enables you to automatically receive points and rewards when you shop with any of these retailers!

Which loyalty programmes can you store in Bink?

With Bink you can store over 130 loyalty schemes in the Bink Wallet. To search the full list of schemes:

  • Tap the + button from your Bink Wallet
  • Select “Add a Loyalty card” and tap “Enter manually”

This is the full list currently, but we’re adding more and more…so keep your eyes peeled.

I don’t see a loyalty programme I use can I add it?

If you are a member of a loyalty programme which isn’t in the app, email us below and we’ll do our best to get it added as soon as we can.

Email: support@bink.com 

How do I link my loyalty cards to my loyalty account or loyalty membership?

For most loyalty programmes you have the option to not just store a card, but also ‘Link’ your account details in your Bink Wallet, this means you will get greater functionality out of your stored card, such as your points balance.

To link:

  • Tap the card you want to link and select ‘Link Account’
  • This will then ask for the details that you used to create your loyalty account, such as your email address and password, enter these and you’re then good to go
  • If you have forgotten your password don’t worry, for a number of schemes there is a forgotten password option, and if not then visit the official schemes website
  • Your card is now linked up!

How do I add my payment cards?

Adding payment cards is really simple, here is how on iOS and Android:

iOS:

Android:

How do I delete cards?

If you need to delete a card just follow these steps:

iOS: From the wallet screen simply swipe from the right-hand side of the card you wish to delete. Then click the delete button and confirm with one more click.

Android: From the wallet screen click on the card you wish to delete. Then click the ‘bin’ icon and confirm with one more click.

I’ve added a card and now it’s asking for further details to link, do I have to give them?

Linking your card unlocks more features, such as the opportunity to see your points balance and recent transaction history.

Why can’t I link my card?

Unfortunately, there are a few programmes where the ‘Link’ function is not available. Where this is the case, we try to fix the issue as quickly as possible. If you’re having problems with a card, or it’s not on this list, send us a message and we’ll sort it out!

Email: support@bink.com

Which credentials should I use to link?

To link your cards, use your loyalty programme credentials, not your Bink credentials. So, if you want to link a Tesco card, use the email and password you would type into the Tesco website to log in and see your Clubcard details.

How do I close my Bink Account?

If you would like to close your account with us, simply get in touch with our customer support team by in app chat or by email and let us know that you would like to leave. Once we receive your request we’ll submit it and when it’s been approved we’ll delete your data to close your Bink account and you’ll receive confirmation either by email or chat.

How do I contact Bink?

There are a few ways you can get in touch with us. The easiest and simplest way is straight from your mobile phone from the Bink App. Simply tap on the ‘Help’ button and then select ‘Chat to customer support’ this will open up a chat window directly to our customer support team.

You can also send us an email to support@bink.com. This will also go directly to the customer support team.

Features

Where can I use Payment Linked Loyalty?

Payment Linked Loyalty will be going live at select Bink Retail Partners over the course of the summer, these partners are currently:

  • The Individual Restaurants Group which includes; Piccolinos, Gino D’Campo, The Restaurant Bar and Grill and Opera Grill
  • Iceland
  • Harvey Nichols

We will communicate when Payment Linked Loyalty is live with each Bink Retail Partner as they come on board, via the Bink App and our social channels.

Plus, we are in discussions with a number of major loyalty programmes to make Payment Linked Loyalty enabled across more of your favourite brands, so keep your eyes peeled for more Bink Retail Partners to come.

Why can I not use Payment Linked Loyalty with other loyalty programmes?

Our mission is that every major loyalty programme in the UK will be Payment Linked Loyalty enabled and we are working hard to make that a reality! We promise that you will be the first to find out when we have added another Bink Retail Partner to our growing list. In the meantime, you can store your card and view your points from a huge range of loyalty programmes.

Why do some cards show points and not others?

Whether a loyalty programme shows points is unfortunately not within our control, for instance some loyalty programmes are not points based schemes or do not allow us to show that information via the Bink App. However, there is a huge range of programmes that do show points balances and we are constantly working on developing our relationships with retailers to bring you improved features and more benefits.

Why do some cards show numbers, not barcodes?

This is just dependent on the retailers till scanners! Don’t worry if you can’t see a barcode, if you have linked your loyalty card to your account then your card will always have a form of ID such as a number. If you don’t have a barcode, just enter the card number or provide it to the cashier at the till to collect your points and rewards.

Why does my scanned barcode look different?

This is simply because it’s on a screen and not printed, it will still work in the same way at the till.

Why doesn't my card have a barcode?

Currently, some cards do not flip or present a barcode when they’ve been added manually. These cards have a variety of prefixes for their barcodes, so unless you add the card into Bink by scanning the barcode, we will not know what the correct prefix is to create the correct barcode for you to use at the till.

You can get the checkout operator to manually type in the card number, but if you want the card to flip and the barcode to show, just delete your existing card, then add a new one by scanning the barcode from your actual card or key fob.

Why have my points not shown up on my loyalty card?

Hold tight, your points can take up to 5 working days to show on your loyalty card in the Bink Wallet. If it takes over this time, then drop us an email and the support team will investigate this for you.

Email: support@bink.com

Can I pay using my payment card in the Bink Wallet?

No, unfortunately, the Bink Wallet is not a payment device.

Security

If I use Bink, is my personal and payment card data secure?

Bink understands that compliance and security is extremely important and uses a range of best in class methods to protect your information.

Bink is a certified PCI Level 1 service provider which is the most stringent level of certification in the payments industry. Bink’s data is hosted on servers using bank grade security practices and strictly limit access to the data centre to authorised users only.Bink’s systems are regularly audited to meet information security best practices and use AES-256 row level encryption to protect and secure customer data. Bink will not share personal data with any third party for marketing purposes.

To find out more on how Bink handles data please view our Privacy Policy and Terms & Conditions. A range of FAQs that are specific to personal data use and GDPR can also be viewed here.

How to turn off marketing communications?

To turn off Bink marketing go to “Settings”, then choose “Preferences” and tap on the toggle button next to “Receive Marketing Messages”.

Other

Why has my Tesco Clubcard points dropped to zero?

Every three months, Tesco resets everyone’s points to zero, whilst they perform their Clubcard voucher generating process. This is where they count up the customer points to see what can be converted into a Clubcard voucher. For example, if a customer has earned 265 points in the last 3 months, they will convert 250 of those Clubcard points into a £2.50 Clubcard voucher and then return 15 points back into your account as the new quarter’s starting Clubcard points balance.

Why can't I use Bink on a jailbroken/rooted device or on a custom OS?

Unfortunately, to be fully PCI compliant and as secure as we possibly can, we cannot allow Bink to run on jailbroken/rooted devices or a custom OS.

How to tell if your device is jailbroken using a custom OS?

There are a number of checks that we perform to find out if a device is jailbroken, but unfortunately, these cannot be verified by our users.

How to check on iOS:

  1. Launch Safari on your iOS device
  2. In a new Safari tab, type in ‘Cydia://’ and hit ‘Go’
  3. If you have Cydia installed, then Safari will offer to launch the application. This will prove that your device is Jailbroken

How to check on Android:

In order to check for yourself, you can use a root checker app; this will confirm whether your device is jailbroken